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POLICIES 

At Scottie’s, happiness blooms here and joy lives in every stem.

To make sure every order feels seamless, here are the guidelines we follow for our flowers, deliveries, and workshops.

 

Flower Availability & Substitutions

  • Flowers are seasonal by nature, and sometimes a specific bloom or color may not be available.

  • If that happens, our designers will substitute with something equally beautiful, fresh, and in the same style/color palette you chose.

  • We’ll never compromise on quality or design—we promise your arrangement will be stunning.

 

Delivery Policy

  • Local Delivery Only (for now): We currently deliver throughout Wake, Johnston, and Harnett counties. 

  • Deliveries are typically made [hours of delivery, e.g., 10am–6pm] on your chosen date.

  • We cannot guarantee exact delivery times, but we do our best to accommodate special requests.

  • If the recipient isn’t home, flowers may be left in a safe, shaded spot or with a neighbor.

 

Pickup Policy

  • Orders must be picked up within the scheduled window to ensure flowers stay fresh.

 

Non-Local Shipping

  • We’re working on FedEx shipping for customers outside our local area!

  • Pricing, availability, and delivery windows will be announced soon.

  • Want to be the first to know? Sign up for our newsletter for updates.
     

Subscriptions

  • Subscriptions are billed monthly.

  • You can pause, skip, or cancel anytime with at least 14 days notice before your next scheduled delivery.

  • If you’re traveling, you can gift your bouquet to a friend instead—just let us know the delivery address.

 

Workshops & Events

  • Workshop tickets are non-refundable but may be transferred to a friend if you can’t attend.

  • If we need to cancel or reschedule due to weather or emergencies, you’ll receive a full credit for a future workshop.
     

Payment & Refunds

  • Payment is due at checkout for all orders.

  • Because flowers are perishable and custom-made, we cannot offer refunds once your order has been designed.

  • If there is ever an issue with your flowers, please reach out within 24 hours so we can make it right.
     

Questions?

We’re always happy to help! Contact us at blooms@scottiesflowertruck.com or 708.473.9570 for any special requests or concerns.

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PRIVACY POLICY

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Privacy Policy

Effective Date: November 13, 2025

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At Scottie’s Flowers, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you interact with our website.

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1. Information We Collect

We may collect the following information:

  • Personal Information: Your name, email address, phone number, shipping and billing address, and payment details when you place an order or sign up for our newsletter.

  • Non-Personal Information: Your browser type, IP address, pages visited, and website usage data to help improve our services.
     

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your order or account.

  • Send promotional emails or updates if you have opted in.

  • Improve our website and services.
     

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Payment processors, shipping companies, and website hosting services that help us operate our business.

  • Legal Requirements: When required by law or to protect our rights.
     

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website, remember preferences, and analyze website traffic. You can disable cookies in your browser settings, but some features of the site may not function properly.
 

5. Security

We take reasonable measures to protect your personal information. While no system is completely secure, we use industry-standard methods to safeguard your data.


6. Your Choices

You can:

  • Opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails.

  • Update your personal information by contacting us at blooms@scottiesflowertruck.com

7. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.
 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
 

9. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us at:
Email: blooms@scottiesflowertruck.com
Phone: 708.473.9570

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